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New Phone; How to set up a authenticator app again? Edited

Hi all,

I've recently got a new phone so I lost access to to generate a key from my authenticator app.  I was able to get back into my account with my Recovery ID but how the heck do I set up the authenticator again?? I'm not sure where to find the key nor finding any documentation on how to set it up. It's been a while so I've forgotten what I did. 

Any help will be appreciated. 


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Answer accepted
Brant_Schroeder Community Leader Oct 28, 2019


  You would need to use your emergency recovery key you created when you setup two step.

Once you login to your account, which is sounds like you did you will need to go to the two step verification page:  I was not able to find any documentation but I think you would disable what you have setup then re-enable it to setup the new device. If that does not work you can contact support for specific steps.

Thanks!  I did more digging in the security settings and it looks like I need to contact an admin at my company to get this working again.  

"Two-step verification is required in your organisation so you can't disable it.
If you need to use a different phone or verification app, contact your admin for help." 

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