New Issue Type does not display in my filter

Question

I had an already established JIRA project and added an additional issue type to it. After that, I updated my filters to include the new issue type. For some reason, the new issue type is not displaying in my dashboard, even though the filter has been updated to include it. Am I missing something?

Rebecca Wise · Answer

We figured it out. The JIRA project that I created has multiple workflows for different issue types. It also has different fields available for different issue types. What happened was I created the new issue type, not taking into consideration that it would be assigned to the projects default workflow/field schema.

In the JQL above, "Date of training" is a custom field in a secondary workflow. So, the new issue type didn't have that field as an option (and not filled in)... and so it didn't show up in the results. After assigning the issue type to the right workflow/field schema and filling in this custom field, the issue types display fine.

Thanks for your help!

Josh Steckler · Answer

Ok. And you do see results when using search and that JQL, correct?

If you're seeing it in search, then I might be stumped. Other than to try reindexing, maybe (and if you're on server, not cloud).

Rebecca Wise · Answer

The new issue type I created is called "QualityExchange Training". The new issue type does not show up in the filter, and the gadget that i'm using is "filter results". I went ahead and checked and I am NOT only showing unresolved results in the gadget (other resolved tickets are showing) and the tickets i'm expecting to see are closed with a resolution status set.

Here is the filter JQL that I am using:

project in (PM1, PM5, PM3, PM4, PM6, PM2) AND issuetype in ("CMR Training", "Innovation Exchange Training", Okta, "QualityExchange Training", "TigerText Training", "par8o Training ") AND status in (Closed, "To Do", "Needs Followup") AND "Date of training" >= -1w