Need to Business days/Workhours according to Office shift (9 AM to 6 PM)_IST.

kshridvipa7878 April 12, 2024

Hi Community,

Hope you are doing well!

Requirement: Once a user moves a ticket from one status
to another by 5:30 Pm on 13th April.

Then I need to complete those tickets by 10:30 am on 14th April. and
I set a 4-hour task completing time on each status. then 30 min on 13th April and 1hr 30
min for 14th April by 12:30 PM.

Note: My office working time is : 9:00 to 18:00 IST. (9 Am to 6 PM)

Capture_B.PNG

This rule is working, but the problem is that we are not getting time in our office. How can I fix these issues? Please help me with these issues.

Thank you for your time and consideration, looking forward for your response on this query, 

Thank you,

Dvipa

2 answers

0 votes
kshridvipa7878 April 15, 2024

Hi @Stephen Wright _Elabor8_ 

Hope you are doing well!

Please help me about this issue. It is very important for my project.

I will be very thankful to you!

Thank you,

Dvipa

 

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2024

Hi @kshridvipa7878 

Can I confirm the logic here...

  • When an issue is transitioned to "Stuffing Plan Pending"
  • Then edit the "Task planned date & Time"
  • And set the date/time to now plus 4 business hours
  • Based on the IST timezone

...is this correct?

---

Is the issue the timezone? Rules run in UTC, but you can specify the timezone - eg.

{{now.setTimeZone("Asia/Kolkata").plusBusinessHours(4)}}

^ This is set to IST. Check for valid timezone references here (use Canonical ID) - https://joda-time.sourceforge.net/timezones.html

Ste

 

 

kshridvipa7878 April 13, 2024

Hi @Stephen Wright _Elabor8_ 

 

Thank you for your time.

 

Yes, correct.

 

Yes, facing issue the timezone.

 

My system timezone set : Asia, (GMT+05;30) Kolkata.

 

My office working time is: 9:00 to 18:00. ( 9 AM to 6 PM)

 

Rule is working but problem is that getting worng hours. 

 

According to IST timezone its showing 4 hours more.

 

 

 

Please help,

 

Thank you,

 

Dvipa

 

 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 13, 2024

Hi @kshridvipa7878 

Did you set the smart value as I suggested above?

What should it be displaying, and what is it actually displaying?

Ste

kshridvipa7878 April 14, 2024

Hi @Stephen Wright _Elabor8_ 

Soryy for the delayed response.

Thank you so much for your time!

Yes, I used that smart value as you suggested.

I used smart value: {{now.setTimeZone(“Asia/Kolkata”).plusBusinessHours(8)}

I moved the ticket by today 11:00 ( 11 am according to Asia/Kolkata timezone)

Actually displayed: 15 April 2024, 22:30

Should be display: 16 April 2024, 10:00

 

Please help.

Thank you,

Dvipa

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