Hi Community,
Hope you are doing well!
Requirement: Once a user moves a ticket from one status
to another by 5:30 Pm on 13th April.
Then I need to complete those tickets by 10:30 am on 14th April. and
I set a 4-hour task completing time on each status. then 30 min on 13th April and 1hr 30
min for 14th April by 12:30 PM.
Note: My office working time is : 9:00 to 18:00 IST. (9 Am to 6 PM)
This rule is working, but the problem is that we are not getting time in our office. How can I fix these issues? Please help me with these issues.
Thank you for your time and consideration, looking forward for your response on this query,
Thank you,
Dvipa
Hi @Ste Wright
Hope you are doing well!
Please help me about this issue. It is very important for my project.
I will be very thankful to you!
Thank you,
Dvipa
Can I confirm the logic here...
...is this correct?
---
Is the issue the timezone? Rules run in UTC, but you can specify the timezone - eg.
{{now.setTimeZone("Asia/Kolkata").plusBusinessHours(4)}}
^ This is set to IST. Check for valid timezone references here (use Canonical ID) - https://joda-time.sourceforge.net/timezones.html
Ste
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Hi @Ste Wright
Thank you for your time.
Yes, correct.
Yes, facing issue the timezone.
My system timezone set : Asia, (GMT+05;30) Kolkata.
My office working time is: 9:00 to 18:00. ( 9 AM to 6 PM)
Rule is working but problem is that getting worng hours.
According to IST timezone its showing 4 hours more.
Please help,
Thank you,
Dvipa
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Did you set the smart value as I suggested above?
What should it be displaying, and what is it actually displaying?
Ste
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Hi @Ste Wright
Soryy for the delayed response.
Thank you so much for your time!
Yes, I used that smart value as you suggested.
I used smart value: {{now.setTimeZone(“Asia/Kolkata”).plusBusinessHours(8)}
I moved the ticket by today 11:00 ( 11 am according to Asia/Kolkata timezone)
Actually displayed: 15 April 2024, 22:30
Should be display: 16 April 2024, 10:00
Please help.
Thank you,
Dvipa
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