Need some assistance creating approval notification based on selected fields upon issue creation

Hello,

I'm setting up a project that will be used for our account creation process. There are several tabs based on what the user is requesting for a new hire. I have custom fields setup for different divisions and tabs for applications requested.

We have many different divisions so when a request is created it will need to go to an approver for the division selected. Same goes for an HR liason for that division. I'd like JIRA to automatically send approval to designated approvers upon issue creation. I'd also like to incorporate approval via email so said approver can reply to the email "approved" and it can transition to the next status. Once approved, I'd like subtasks to be created for selections entered in each tab.

Example. User from Phoenix division enters request also needs Encompass access.

Once issue is created an email is sent to 1. Phoenixapprover 2. PhoenixHR

They reply "approved' and the issue gets transitioned to Approved

What would be the best method for achieving this? I have a list of about 30 divisions and 30 HR personnel for approval.

I'd also like to setup automation for once approval is received sub-tasks will be created for each area of application requested, in this case Encompass. I have Automation for JIRA which I can play with for this but would like to know how to achieve the approval automation process.

Any suggestions?

 

Thanks, Davina

 

Division.jpgEncompass.jpg

 

 

1 answer

0 votes
Steven Behnke Community Champion Apr 06, 2017

Do you have any plugins or you interested in buying plugins? This may be difficult without that. 

Out of the box you could use a User Picker to pick the right approver. The user picker can be used on the Project Notification Scheme (for instance, on the Issue Created event) and this would send them a notification.

I have Automation for JIRA and JMHECloud

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,890 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot