Need a solution to a large multi select customer list

We have a large customer list and I need to be able to do multi selection there. So far we made due with the JIRA multi select list but the list is now over 200 customers and doing multi selection is a really very hard and tedious. Does anyone know of a better solution (with plugin or otherwise)? Basically when a bug is entered, the reported chooses the impacted customer from this list. He has to look in the list of over 200 to see who is impacted and select those.

4 answers

Would it be viable that you sort your customers into groups and use a group picker, instead of a customer picker? The number of your customers will (hopefully) grow even more and sooner or later you'll have to make it easier for your reporter to quickly select a large group of customers.

Hi,

If you are in 5.x, consider if labels can do the job. You can use multiple labels, and they autocomplete when start typing ...

HTH

Or ... following Mladen answers, you can represent your customer by using Users. They don't need to belong to jira-users or have any permissions granted.

Define a set of User Picker customfields, or even better, use this plugin to restrict the users to a role while allowing multi selection

HTH

@Alex, You mean add my customers as users, create a custom field of user type and sort of assign them to the ticket? Can I add multi users to a ticket? (I guess you are sying that I have to sue this plugin)

Yes, create your customers as users, and assign them a new project role "Customers".

The plugin I linked to adds the ability to create a new Custom field for selecting users and allowing multi-selection, and restricting the "selectable" users to a project role (Customers).

HTH

I need to re-ask this question, since this plugin (mention in the above post) is no longer update to work with JIRA 7.x. 

 

How do I solve this issue in JIRA 7.x?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

630 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you