Need Resolution Screen to pop-up when user transitions story to Done

[GlenellRosburg]

My Resolution screen isn't popping up when users transition their stories to Done. Can you help me figure out what I need to change to allow the pop-up to appear?

[GlenellRosburg · Accepted solution]

Trudy! Thank you for the quick response. Based on your feedback, I was able to resolve the issue. I have 2 transitions to Done. Only 1 of the transitions had the Resolution screen attached. Once I added the Resolution screen to the second transition, everything worked as expected. :)

[Trudy Claspill]

Hello @GlenellRosburg 

Can you show us the entire workflow diagram for this workflow?

Is this workflow used by the issue type where the screen is not appearing? Can you show us the Workflow Scheme, and tell us the issue type where the screen does not appear during the transition.

The screen may not display if

1. There is more than one way to transition to the destination status, and the screen may not be on the transition that you used.

2. The workflow that you updated may not apply to the issue type you transitioned.

[Trudy Claspill]

I'm glad I was able to help you solve your problem, @GlenellRosburg 

Please consider clicking on the Accept Answer button above my first response to mark your post as Solved. That helps other searching the community find the posts that have validated solutions.