Need Resolution Screen to pop-up when user transitions story to Done

GlenellRosburg June 15, 2024

My Resolution screen isn't popping up when users transition their stories to Done. Can you help me figure out what I need to change to allow the pop-up to appear?

Resolution.png

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GlenellRosburg June 17, 2024

Trudy! Thank you for the quick response. Based on your feedback, I was able to resolve the issue. I have 2 transitions to Done. Only 1 of the transitions had the Resolution screen attached. Once I added the Resolution screen to the second transition, everything worked as expected. :)

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 15, 2024

Hello @GlenellRosburg 

Can you show us the entire workflow diagram for this workflow?

Is this workflow used by the issue type where the screen is not appearing? Can you show us the Workflow Scheme, and tell us the issue type where the screen does not appear during the transition.

The screen may not display if

1. There is more than one way to transition to the destination status, and the screen may not be on the transition that you used.

2. The workflow that you updated may not apply to the issue type you transitioned.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 17, 2024

I'm glad I was able to help you solve your problem, @GlenellRosburg 

Please consider clicking on the Accept Answer button above my first response to mark your post as Solved. That helps other searching the community find the posts that have validated solutions.

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