My Community answers dissapear

[Margo Sakova]

Hi there,

I've tried multiple times to reply to the question of our app user, and it disappears each time. Can you please help me out there?

This is a question about our product, and I really need to provide guidance here

This is the discussion: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/For-OBoard-OKR-can-you-link-sprints-instead-of-issues-epics-to/qaq-p/2532406#U2539396

[Walter Buggenhout · Accepted solution]

Hi @Margo Sakova,

The Community's spam filter is sometimes a bit strict, especially when it detects content being posted multiple times. The bots sometimes take over.

I recovered your last attempt from the quarantine for you, as it did seem a quite legit post.

Hope this helps! 

[Margo Sakova]

Hi @Walter Buggenhout

Thank you for the quick response! Have you got any recommendations to avoid this in the future? My response disappeared right after I shared it. Seems like it was flagged automatically

[Walter Buggenhout]

That's what it said in the quarantine as well. While I can see that it was auto-flagged, I don't have access to the backend, so can't confidently tell you why.

Maybe you had a delay when you tried to post the first time and posted again. I know from previous conversations that the bots are pretty strict when they detect the same content being posted multiple times.

Let's assume it was a glitch this time of an overcommitting virtual agent in the background. Should it happen again, I'd be happy to ping the Community team to investigate a bit deeper. For now, let's say/hope the problem's solved!

[Margo Sakova]

Understood. Thank you so much for your help!

[Bill Sheboy]

Hi @Walter Buggenhout 

Thanks for that information.

I find the bot / blocking behavior puzzling: I often see marketplace vendors (or virtual agents?) using boilerplate answers in rapid succession (even to very old posts), apparently not being blocked, and yet when I use a template paragraph to ask a poster for more information on a question too often, it hits the "you already posted this...please wait" message.

Seems like an opportunity for more transparency in this aspect of the community management behavior.

Kind regards,
Bill