Multiple component assignees?

We have a task workflow that is essentially Defined->Approved->In Progress->Complete. The work is Component centric, with there being an Approver assigned to each Component and a Worker assigned to each Component.

In Jira, we have the Approver set as the Component Lead, and an approval button. When a new ticket is Defined, it's assigned automatically to the Approver (Component Lead).

What we'd like (and can't figure out how to implement) is for, when the Approver moves the ticket to the Approved stage, it automatically assigns the ticket to that Component's Worker.

This can hardly be a unique need - How are other folks managing this flow?

2 answers

1 accepted

0 vote
Timothy Chin Community Champion Oct 24, 2013

You'll need to have some kind of custom workflow post function that picks up on the component aspect and assigns it to the right person.

Gotch - Our issue is how would we define/maintain both an Assigner<->Component relationship and a Worker<->Component relationship? In our Jira instance, it looks like you can only have one 'user' associated with a given Component (the Component Lead).

We can't use Project Lead as that's not per-Component.

I suppose we could create a big script that manually does it per-Component, but that will be very unwieldy (Components/Approvers/Workers change often).

Hi Chris,

Can't your approver simply assign it to the worker? I suppose they will know who's who in this kind of setup. It will be less messy than forcing it to automate.

Best regards,

Peter

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

164 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you