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My company recently upgraded from Jira Datacenter v8.22.4 -> Jira Datacenter v9.11.0. Since this upgrade, whenever I move an issue from one project to another, the Issue Type changes from the Issue Type of the ticket to Issue Type of Story.
I've searched and can't seem to find details on why this happens.
Is there a way to make sure the Issue Type does not change when moving a ticket?
The issue type has to change if the target project does not have the current issue type enabled.
My guess is that the project you are moving issues into does not have Bugs, and Story is the default for it
Are these projects company managed or team managed (or a mix of both?)
Ok, team-managed projects do not share issue types, even when they have the same names. Your issue move has to change the type when you move the issue to a project, and it's probably using the default for the project.
can you look at the automation, may be you have some rules that changes the issue type. What do you see in the issue history tab ?