Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Move ticket to another project based on custom field

Is it possible to move the ticket to specific JIRA project based on custom field? We have integration with Zendesk, and it would be useful for Customer Service to select "Application part" (custom field) based on which the ticket gets assigned to specific project

1 answer

1 vote

Possible, yes, but you're going to need to do a lot of coding to do it. Jira's move functionality does a lot of work. You don't just move an issue, you have to check the entire configuration of the current issue type against that of the target project and type, then handle any incompatibilities.

Generally, in Jira, you should only be moving issues around in two cases - a restructuring project or when a genuine mistake has been made where someone selected the wrong project or issue type. In both of these cases, you usually want a human to do it, as they're correcting something.

I have started to write code that can move issues, but I stopped when I saw what it would have to do, I got enough to see that actually, the "need" to move the issues was really a broken process. Fixed that, didn't have to code it.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you