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Mousecursor keeps turning when editing or changing the status of an issue

Since a few weeks (changed to new server environment) we are experiencing this issue:

Starting from a filter, ex “My Open Issues”, you get your list, clicking on an items gives you an url, ex: http://website/browse/SUP-48?filter=-1

On this page you canot edit the issue and you also can’t change the status. You get a mouse cursor that keeps turning.

When you remove the last part of the link: ?filter=-1

Then everything works fine.

The  site runs behind an IIS proxy server

1 answer

1 accepted

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Answer accepted

Hello Bruno,

Welcome to Atlassian Community. Sorry to hear you are facing a problem.

Per your description, I believe that the eternal Spinning wheel that appears once you click the issue and populates the URL with the filter parameter is happening because the URL segments exceed the default limit of Jira, as mentioned in the feature request below:

Update JIRA IIS integration guide to include troubleshooting for UrlSegmentMaxLength

Currently, the UrlSegmentMaxLength is set to 200 by default in IIS. To fix this, add a registry key to increase the max URL length and then reboot the server:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\HTTP\Parameters] "UrlSegmentMaxLength"=dword:00000400

This will effectively set the maximum length to 1024.

Let us know if the action above fixes the problem. Also, feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates. 

This has fixed the issues, thank you!

You are welcome, Bruno!

Have a nice weekend. :)

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