As administrator for Jira SD, Confluence, and Software, I try to change a SD and confluence user's email.
I can't do it when I try to change it from the user's profile.
I had an error message : "Failed to change email for user gre....@pxxxxx.fr"
I check that the domain is ok. It is.
The user cannot do it himseft neither from his own profile.
Thank you !
is that user in active directory in your company?
if yes; user mail can be changed by your IT team. Service desk will be synchronised automatically, also, you can synchronise it manually in User management-->User Directories
if user is a customer , could you try to close all active tickets and try to change mail again? (i am not sure about this step)
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