Modify a user's email address

Hi !

As administrator for Jira SD, Confluence, and Software, I try to change a SD and confluence user's email.

I can't do it when I try to change it from the user's profile.

I had an error message  : "Failed to change email for user gre....@pxxxxx.fr"

I check that the domain is ok. It is.

The user cannot do it himseft neither from his own profile.

Thank you ! 

1 answer

Hi Magalie;

is that user in active directory in your company?

if yes; user mail can be changed by your IT team. Service desk will be synchronised automatically, also, you can synchronise it manually in User management-->User Directories

if user is a customer , could you try to close all active tickets and try to change mail again? (i am not  sure about this step)

 

Best regards.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

449 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you