As administrator for Jira SD, Confluence, and Software, I try to change a SD and confluence user's email.
I can't do it when I try to change it from the user's profile.
I had an error message : "Failed to change email for user gre....@pxxxxx.fr"
I check that the domain is ok. It is.
The user cannot do it himseft neither from his own profile.
Thank you !
is that user in active directory in your company?
if yes; user mail can be changed by your IT team. Service desk will be synchronised automatically, also, you can synchronise it manually in User management-->User Directories
if user is a customer , could you try to close all active tickets and try to change mail again? (i am not sure about this step)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs