Mobile Jira Site Continuously Refreshing

Nirmal Panchal
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 16, 2024

I’m experiencing an issue with my Jira site on mobile where the page is performing a hard refresh every second or so. This constant refreshing is making it impossible for me to use the site, as all content keeps reloading repeatedly.

I would like to confirm if this is a known bug or if there’s something specific to my setup that could be causing this issue. Any guidance or suggestions on how to resolve this would be greatly appreciated.

Steps to Reproduce:

1. Open Jira site on a mobile device.

2. Observe the continuous page refresh.

Expected Behavior: The page should remain stable without refreshing, allowing for normal usage. Actual Behavior: The page refreshes continuously, preventing any interaction.

2 answers

0 votes
Thomas Stubbe
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 9, 2024

I also have the same problem (opening jira in desktop modus on my phone). Feels like it is programmed that way on detection of a mobile device in an attempt to push you to the mobile app instead

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2024

Hello @Nirmal Panchal  are you using the web app or the mobile app and which OS?

Nirmal Panchal
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 16, 2024

I am using web app on chrome and it is in IOS device

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2024

Nothing is showing up on the Atlassian status page. Tested on the android device just now and there is no refreshing. Clear your cache and try again.

Ravinder Singh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 22, 2024

It is happening for me too. Continuously keeps reloading the mobile site. Using Chrome on IPhone. 
I have tried clearing cache, closing and reopening the chrome app, uninstalling and reinstalling the chrome app altogether but no help. 

 

Like Nirmal Panchal likes this
Jon Bellamy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 26, 2024

I have the same problem. The web site just refreshes in an infinite loop. Makes things completely unusable. iPhone / safari. 

Like Nirmal Panchal likes this
Craig Ledger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 28, 2024

Same for me.  Forgot laptop today so desperately trying to use my iPhone for work incl JIRA

Suggest an answer

Log in or Sign up to answer