An external customer reported a bug to a portal that's set up for the project.
The ticket was never created, nor received.
How may I trace what happened to that ticket?
Hello @Iwen Wang
Welcome to the Atlassian community.
How do you know the customer completed the process? Did they get a confirmation email or get a new ticket ID shown on the screen?
Hello, @Iwen Wang 👋 Welcome to the community.
The most likely problem is that the customer did not submit the bug report successfully.
Some things to check....
I hope this helps,
-dave
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Hi Dave,
I think that it was a user error as well!
To answer your questions - I did test the portal and the email, and both work just fine. We have received other bug reports previously.
I've asked for the user to try again.
Thanks very much!
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