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Migration from Jira Service Desk to Jira Software Management


Hi All,


I would like to ask you. Currently, we plan to do migration from JSD to JSM. Previously, one of our project that using JSD has a kanban and scrum board, if we migrate it to JSM, is there any impact for the kanban/scrum board that we have?

Then, if it has an impact, what should we prepare ?


Please give an advice about this.


2 answers

0 votes

Hi @Brant Schroeder ,

Thanks for your comment. Our client has an access to comment under the tickets. Would you like inform me, after migration to JSM, whether the comments will be deleted/lose?

Thank You.

0 votes
Brant Schroeder Community Leader Jun 15, 2022

@Engla Raafi Welcome to the Atlassian community

If you are moving a JSD project to a Jira Software project your boards should be fine.  Your Jira software license actually provides you with access to the boards on a JSD project.  You will lose things like JSD queues, customer portal, etc. that are associated with the JSD project when you move to a Jira Software project.

Brant Schroeder Community Leader Jun 16, 2022

@Engla Raafi all the comments would remain but your customers would loose access to them in the Jira Software project.

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