Migrating from local JIRA Server to JIRA Cloud - how to upload attachments

Any help gratefully received.

I'm in the process of migrating our local JIRA server instance up to the cloud. I've successfully uploaded a backup file containing just the activeobjects.xml and entities.xml files, so that's a good start... but how to I go about getting the content of the jira-home/data directory up to the cloud?

I've tried to edit the export zip file to include them on import, but I just can't seem to get that to work. I always get an error message that the file doesn't contain entities.xml, even tho it's clearly there. I've tried packaging it back up using windows, 7zip as I'm on a mac, but still no luck.

I can't see an option to add the attachments via any other means, can anyone help?

1 answer

1 votes

There have been changes to how that Server to Cloud migration handles this attachment aspect.  In previous iterations, you could simply create a single zip file that contained all this data with their respective zip files and import just that.  But now you will actually need 4 completely separate zip files:

- attachments.zip
- avatars.zip
- logos.zip
- backup.zip

Backup.zip will only contain:
- entities.xml
- activeobjects.xml

  1. First you run the import with the - backup.zip (which it sounds like you have already done)
  2. then you run the import again with the - attachments.zip
  3. then you run the import again with the - avatars.zip
  4. then you run the import again with the - logos.zip


So you actually have to perform 4 different imports because you can only upload one file at a time.  This method should allow you to complete this Server to Cloud migration with the attachments included.

Hi Andrew, thank you for your reply.

I've tried to follow your instructions but I seem to be getting the same error, as shown below:

Import error

There was an error importing file attachments.zip: Validation failed. Following issues were reported:The import archive doesn't contain entities.xml file.

 So this is after I have successfully imported the main backup.zip file. I'm then running the 'Restore System' option again but just providing the attachements folder in a zip file. I've tried with it as the root of the zip file, as well as unpacked... but I get the same error.

Is there a consistent way of creating the attachments.zip file successfully? I'm using a Mac if that might be causing a problem.

Many thanks, 

Ed

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