Migrated dev server data to production through xml back up and moved plugins and attachments

[Mahesh Kallepalli]

Hello ,

We have migrated Jira dev server data to production through xml back up and manually moved important files to productions . we doesn't move install directory files or we doesn't change any thing in both serves . After few hours our dev server is down and getting below error can any one help me out to resolve this issue and cause .

[Petter Gonçalves · Accepted solution]

Hello Mahesh,

Thank you for reaching out.

After upgrading Apache Tomcat to version 8.5.32, we’ve added new properties to the server.xml file that allow Tomcat to accept requests with special characters. 

Depending on the version you exported your backup from, you might need to add these properties to your server.xml file, otherwise, I believe you might face the error you are describing.

We have a KB with more detailed information about this problem:

- Changing server.xml to handle requests with special characters

Please, check the information provided in that KB to diagnose and confirm if this is the problem you are facing and try the suggested steps to fix it:

1. Go to <Jira-installation-directory>/conf, and edit the server.xml file.
2. Find all connectors your application is using. Just search for Connector in the file, or look at the example below. You're interested only in connectors whose protocol is set to HTTP and HTTPS (not AJP).

3. Add relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>" to the connector properties in server.xml. For example:

   <Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

4. Restart Jira.

P.S: Save a copy of your original XML file before uploading the changes to your JIRA application.

Let me know if this information helps.

[Mahesh Kallepalli]

@Petter Gonçalves yeah we noticed and same thing we have changed anyway thanks for your response stay in touch with for further queries , By the way you are able to support on confluence issues also .