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Microsoft Teams for Jira connector unable to resolve domain

Liz Kraft
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Nov 17, 2023


Attempt to integrate Jira Server connector into a Microsoft Teams channel using the following steps. 

  1. Next to channel name click ... > Connectors
  2. Next to Jira Server Connector click Configure
  3. Window appears with below error. 
    1. Chrome
    2. Firefox1.png
    3. Teams Windows application just shows a blank whitespace where error messages are. 


Troubleshooting Steps

  • Confirmed that the does not resolve on multiple networks connected to different DNS servers
  • Confirmed that issue is replicated on multiple web applications and on the teams application

My guess on the issue...

Seems like microsoft might have changed the domain that hosts this service and Jira Server connector needs to be updated to reflect this. 

1 answer

0 votes
Volodymyr Batrukh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 22, 2023

Hi @Liz Kraft 

The Jira Server connector configuration page should be available now. There was a misconfiguration issue. Now everything should work.

Volodymyr B.

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