We have Jira/Confluence setup to use our LDAP server as the authentication server, using the user principal name as the name attribute and the object filter
which allows us to login to our Atlassian products using our email address and domain password.
Due to some internal shuffling in our company, we have had to change the email addresses and subsequently the user principal names of a couple of our staff members. This has caused duplicate users to be created using the new UPN and email addresses, which means that we have exceeded our licence cap as well as all of the content created by those users is tied to an obsolete account.
Is there any way for us to merge these accounts, or to delete the old accounts that are no longer used?
The merging of accounts as you call it is not impossible, but it requires a lot of manual manipulation of the database and can lead to unexpected results.
The safest bet is going to be to disable user accounts that are no longer used. When you disable an account, any content the user has created will still be accessible, but that user should not be counted against the license count.
If there are a large number of users, you might want to use the Confluence CLI and script the removal of the users.
Due to the fact that this is an unsupported feature, we have decided to not to attempt to edit the database. The users have been disabled and everything is working, however we lost the ties between the users who's UPN changed and the content they had created.
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