Mark Resolution for a Status

I am trying to Complete a Sprint for our JIRA Project. And It tells me that all the issues are incomplete.

One Diving deeper I found out that even though the status for the issues is "Resolved" their Resolution field says "Unresolved". I read that we can Add Post Functions to transitions but I am not able to find the field. All I can see is a "Properties" tag, which does not allow me to add a Post function anywhere.

Please help me what should I do to fix this, since I will be unable to close the sprint.

2 answers

3 votes

>he status for the issues is "Resolved" their Resolution field says "Unresolved"

Yes, you have the right idea, you need to set the resolution to a value as you enter the "resolved" status.  If you are using a "simplified workflow", then you do this with a check-box on the status when you define the Agile board columns.  If you're using a normal workflow, then you need to set it by having a screen on the transition in, or a post function

> read that we can Add Post Functions to transitions but I am not able to find the field.

Edit the workflow, find the transition and you'll find four tabs on it, one of which is post-functions.  Click add, and look for the function that says "set field value".  Select resolution and it'll give you a list of all the options, including "<none>" which means "clear the resolution".  (Clearing it/setting it to none empties the field in the database, which JIRA then displays as "unresolved")

But how do I edit the "Resolution" field.

On a normal workflow, you

  • set it in a post-function, or by going through a transition with a screen that includes it (Never, never, never put it on an "edit" screen, because that will set it as soon as anyone uses "edit").
  • You clear it with a post-function

On a simplified workflow, you set the flag in the columns when defining an agile board.

I dont see an option to set a post function in "Add Transition" related forms/views

The answer I gave already has the route to that.  Please re-read it from "edit the workflow"

 

Hi Akshat,

this is a question of your workflow configuration. You can read about adding post functions in the "Advanced Workflow Configuration". 

It sounds like you might want to change your workflow to do this automatically anyways in the future.

Have a great week,
Florian 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot