Mapping from an array field e.g. (Fix Version/s) to a string field

We're using the Zendesk Cloud Connector mapping functionality to sync fields in JIRA with the original Zendesk ticket. This works well for Subject, Description but we want to map the Component/s and Fix Version/s fields - which are arrays in JIRA. Is there a way for us to map (at least inbound if not outbound) between what is a text field in Zendesk to an array field in JIRA. Mapping to a single element string array would be fine.

2 answers

1 accepted

For this to work, you would have to set the values of the versions and components, and map them to their equivalents in Zendesk.

For example, a Fix Version/s field may have the following versions:

  • V1
  • V2

Thus, the setting for this in the Zendesk mapping scheme would be as follow:


JIRA Inbound: V1



JIRA Inbound: V2

I'm having a similar issue: I want to map a ZD drop down -> Jira Components. I have mapped all other [text] <-> [text] type fields with no issue, but this inbound field from ZD is just not mapping. Any suggestions?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

246 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you