Mapping from an array field e.g. (Fix Version/s) to a string field

We're using the Zendesk Cloud Connector mapping functionality to sync fields in JIRA with the original Zendesk ticket. This works well for Subject, Description but we want to map the Component/s and Fix Version/s fields - which are arrays in JIRA. Is there a way for us to map (at least inbound if not outbound) between what is a text field in Zendesk to an array field in JIRA. Mapping to a single element string array would be fine.

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Accepted answer

For this to work, you would have to set the values of the versions and components, and map them to their equivalents in Zendesk.

For example, a Fix Version/s field may have the following versions:

  • V1
  • V2

Thus, the setting for this in the Zendesk mapping scheme would be as follow:


JIRA Inbound: V1



JIRA Inbound: V2

I'm having a similar issue: I want to map a ZD drop down -> Jira Components. I have mapped all other [text] <-> [text] type fields with no issue, but this inbound field from ZD is just not mapping. Any suggestions?

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