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Their is requirement to map/set fields from email message whenever ticket gets created using incoming mail handler .
Description of the mail consist .
|fields in mail||field in jira issue|
|created by||Reporter (value -ABC)|
|Title||Service request title/subject -- will set the title of ticket|
|Engagement||Engagement -- some value|
|priority||priority -- low|
As per above data , whenever the mail is send in such way . the field in mail should get map to the existing jira custom fields with their value .
Could you please provide a scripted mail handler code for the Above Requirement.
Let me know if you need anything .
So from your list:
Less about your list:
There are several apps in the marketplace that can help you with this.
A good starter for your own email handler is at https://library.adaptavist.com/entity/create-a-new-issue-using-a-mail-handler-script-and-set-the-epic-link-to-an-existing-issue-found-in-the-mail-body
This just looks at the epic link field, but the same applies for any custom field