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Does anyone know if it is possible to map specific fields from Salesforce into Jira without having an issue created in both systems?
I was trying to use the Salesforce connector for Jira but it will only read values from a ticket that already exists.
Thanks in advance
Hi @Ryan Zore ,
Thanks for posting your question here, this is Dhiren from the Exalate Team.
I would recommend you to use an integration solution like Exalate in this case.
The tool is very flexible and you may choose to map and sync the information from Salesforce which you think is relevant for Jira without creating a new issue in case a Jira issue already exists.
You can simply connect your existing SF tickets to Jira issues one-by-one or in Bulk by using the Bulk Connect feature.
It would be really helpful if you can describe your use-case in more detail and my team would be happy to help you further.
@Ryan Zore hey there. it is possible. just a quick suggestion you can look into, in case there is a need for an alternative solution - a 3rd party tool called ZigiOps at the Atlassian marketplace. 100% no-code, easy to use, offers bi-directional integration and the possibility to customize it according to your use case.
Hi @Ryan Zore
A Salesforce Jira Integration with a secure connector offers a very flexible approach.
You can customize each project separately in Salesforce. If you want to expose/view specific fields, Issue Types, etc. that is easily doable.
Here is the reference document:
I hope it helps!
Hello and thank you for the reply.
I would like to have an Accounts filed in Jira that pulls information from Salesforce if the account name matches an existing account in SF. I was using another connector but found that it required mappings between issues, not from the Jira Field directly to the SF DB.
I explained your request to our support engineers, and they'd be happy to discuss your set-up and mappings in more technical detail than I can. You can contact the support team by email or through the portal:
Could you describe a bit more what you are trying to do and your configuration? Elements Connect could be a solution for you, but I would need to know a few more details before saying if the app will meet your needs.