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Mandatory fields not letting me to create an issue

unknown

Hey Community,

Jira is throwing error saying mandatory fields are required when trying to create an issue.

I have checked the field configuration but those fields are not marked as required.

There is also no transition rule in the workflow,

Can someone help me understand what's the issue here?

Accepted answers

Jack Brickey

Hi @[deleted],

are you sure there is not a Validator on the Create transition?

if you supply a value does the create succeed?

where are you checking to see if the field is mandatory?

All comments

Jack Brickey

Hi @[deleted],

are you sure there is not a Validator on the Create transition?

if you supply a value does the create succeed?

where are you checking to see if the field is mandatory?

Nic Brough -Adaptavist-

I must have spent months looking at exactly the wrong field configuration (in server/company-managed projects) over my career - are you 100% sure you are looking at the right one?

There's a difference between the error message a validator and a field configuration throws on mandatory fields, could you tell us what the error is (just the plain text of the error, don't need screenshots etc)

unknown

Field Environment (Dev/QA/Prod) is required.
Field Epic Link is required.
Field Fix versions is required.
Field Phase is required.
Field System/s is required.
Field Target Sprint (roadmap) is required.

This is the error I get and when I look at them in the field scheme none of them is "required" . Also I am doing this in Jira cloud maybe that might have something to do with it.

unknown

@Jack Brickey ,

1) Are you sure there is not a Validator on the Create transition? - there is no Validator on the Create transition in the workflow. I am sure nobody in my org is using scrip runner.

2) if you supply a value does the create succeed? - Yes it does.

3) where are you checking to see if the field is mandatory - I am checking this in Jira Settings-> Field Configuration -> View field configuration -> Fields (Name, Screens, Action). In action there is a button if field's required or not and its not.

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