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Managing already installed Add-ons on production

Ravichandran Itagi Oct 28, 2017

Our JIRA instance is running with 8 administrators. Every administrator is installing addon and we are unable to manage addons within system. I switched to safe mode but again anybody can disable safe mode. What are the best practices to restrict from installing addons.

1 answer

1 vote
Jobin Kuruvilla [Go2Group] Community Leader Oct 28, 2017

This is exactly the reason why only administrators are allowed to manage the add-ons. But, as the number of admins increases, you need to do other things like enforcing by policy (an internal approval workflow in your organization). If you don't do that, you will end up in a situation like this.

Even if you add extra restrictions, it is not going to work unless you limit the users with those permissions to one or two. In the end, admins should be responsible enough to keep the JIRA instance free from unnecessary clutter.

Your company's best practice might be different to another but I suggest that you create a workflow (in JIRA itself) to get an add-on approved before it is installed in JIRA. If someone installs an add-on without approval, make them accountable.

Ravichandran Itagi Oct 29, 2017

Thank You Jobin Kuruvilla.

Ravichandran Itagi Oct 29, 2017

We Don't want to create a support project for add-on approval.

Expecting a system level configuration.

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