Manage automatic assignee

[Samir Freelance]

how do i manage automatic assignee depending on the group they belong?

I have 3 groups: A,B,C and custom field color :Blue,Red,Green

if blue is selected and automatic assigne is selected then it will be assigned for (group A)

if red is selected and automatic assigne is selected then it will be assigned for (group B)

if green is selected and automatic assigne is selected then it will be assigned for (group C)

Thank you

[Nic Brough -Adaptavist-]

There's two things here

First, automatic assignees only work for projects and components. The best you can do it to have Blue, Red and Green components, instead of using a custom field. Of course, you could always find or write a post-function that could read the custom field and make the assignment based on it.

Second, you can't assign issues to Groups - you'll need to come up with a way to handle group assignee and work with that. Two popular options are "dummy user with the same name as the group" and "a group picker custom field". Both have strengths and weaknesses which are quite hard to judge until we know the scenario in which you want to use group-assignee

[Samir Freelance]

Nic,

What about assigning issues to the group leader and this one can assign it to one of his team ?

does it work,,

If you have a demo or scenario that can help please share it with me,

Best Regards,

Samir

[Nic Brough -Adaptavist-]

That's fine if you're prepared to handle it on a human level - train your group leaders to know that they need to delegate as they see fit, and to do that, they should re-assign to someone else in Jira. You could use your "group leader" as the "dummy user" if you're going to use that approach to group-assignee

[Renjith Pillai]

Another practice which is followed (where volunteering is given importance than assignment) is to have different filters created each for Green, Blue and Red, create group level subscriptions for issues created in the last 15 minutes and one of the team members pick up the item (volunteers).

Also a daily digest of issues, I mean subscription, (one per group) which are Unassigned helps the project manager to get into an assignment mode if no team member has picked up items.