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Manage Engine Service Desk Plus integration fails to create a new Jira Issue

Eddie McCandless
Eddie McCandless
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January 27, 2025

Last week our integration between Manage Engine Service Desk Plus and Jira stopped working. I assumed the API Token expired. I revoked the API token and created a new one. Now I can "attach" a service request in SDP with a Jira issue, but when I try to create a new Jira issue from SDP, I get "Error from Jira Server: Internal Jira Server Error". Can anyone help me determine what the issue might be?

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Brant Schroeder
Brant Schroeder
Community Champion
May 3, 2025

@Eddie McCandless welcome to the Atlassian community

Did you follow the directions here to make sure everything was setup correctly? https://help.servicedeskplus.com/jira-integration 

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