Mail problem: REJECTED The message was rejected because it is auto-reply mail.

I am trying to get SD to accept auto replies from a zendesk instance.  They are currently all failing due to the default mail handler configuration.  

So I tried the below for my issue which was an accepted fix for the issue in 2015:

However, I do not see the ability to disable this module in the addon when I browse to it.  I'm not sure if this is no longer possible or if I am doing something wrong.

1 answer

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Ann Worley Atlassian Team May 17, 2017

It's nothing you are doing wrong - I just verified with Cloud Support that you can't disable those modules in Cloud and they cannot do it for you.

Here is the related bug report:

To provide incoming white-list email address function for email marked as bulk / jira / spam

Well crap... that pretty much makes this product useless for me if I can't accept replies from my customer's who use Zendesk (which is pretty much all of them).


Thank you for the quick reply.  

Ann Worley Atlassian Team May 17, 2017

I was able to disable the modules on my local (not Cloud) instance of JIRA Service Desk. Is the self hosted option a possibility for your team?

Cost is prohibitive for over 3 users.  It's easier to talk my bosses into $80 a month for 4 users than it is a one time hit of $1500.

Ann Worley Atlassian Team May 17, 2017

Thanks for the reply, it's good to know why our customers make the choices they do. I wish I could help more.

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