Mail handler not creating all Tickets

Question

Hi All,

I have a bit of a puzzler with the way the Mail Handler works (i'm using JEMH on JIRA 4.4.4). 99% of the time it is great and works as expected. The problem is occuring when an email is getting sent that also refers to another JIRA project.

For Example. We have 2 projects - SUPPORT and DEV. If an email is sent to the SUPPORT mailbox with the subject "Need new VM, see DEV-100 for details", the ticket will not be created, seemingly because of the reference to the DEV project. What is the reason behind this? Is it a setting I have chosen mistakenly? The Mailbox should only create tickets for the SUPPORT project, so I would of thought it would ignore the DEV link. It would be fantastic if it created the ticket AND linked it to the DEV-100 ticket, but thats undeeded at this stage, just ticket creation to start with!

Sorry if that was unclear

unknown · Accepted Answer

Hi Duncan,

The default behaviour for Create or Comment handlers is to scan the subject for an issue key, this is done by regular expression, hence why DEV-100 'becomes' the issue to comment on, or at least, how JEMH does it.

A solution to this would be to provide a user configurable regexp for the key, such that for example 'JIRA (ABC-123)' would not be mistaken for 'See DEV-100 for details'.  There is going to nothing I can do for 4.4 though, you'll have to do a little bit of tidy up under those situations...

Prompted by this, I'm just externalising the default regexp in 1.2.x.  I like the idea of auto linking on 'mentioned' issue keys without having to use directives, I'll post a FR.