You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi everyone, hope you're doing great.
Maybe someone can help me with such a problem I faced for the first time. Does anyone know an answer or tips to solve it?
When creating a Mail server, everything works correctly - a test confirms It.
When creating a Mail Handler during the test, an error appears:
Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: Open failedjavax.mail.MessagingException: Open failed
The connection is no longer open, messages marked as deleted will not be purged from the remote server: outlook.office365.com until the next run.
I've checked others mail handlers and all are working fine so far. I checked with other settings and nothing has changed (e.g., another handler, default reporter).
Every time the logs show this error:
Jira-Incoming-email:
2022-01-14 09:51:40,592+0000 WARN [email_to_issue_133] http-nio-8080-exec-1744 Volodymyr_Kushnir 591x69346001x11 qyrwji 195.56.119.209,10.253.226.137,10.253.237.52 /rest/jira-mail-plugin/1.0/message-handlers/test Unknown execution id. This is probably a test run.
attlasian-jira-logs:
2022-01-14 11:20:51,623+0000 http-nio-8080-exec-1603 WARN Volodymyr_Kushnir 680x69685184x14 qyrwji 195.56.119.209,10.253.226.132,10.253.237.52 /secure/admin/IncomingMailServers.jspa [c.a.j.p.mail.webwork.ViewMailServers] Cannot find mail server with id 12601
2022-01-14 11:20:51,642+0000 http-nio-8080-exec-1603 WARN Volodymyr_Kushnir 680x69685184x14 qyrwji 195.56.119.209,10.253.226.132,10.253.237.52 /secure/admin/IncomingMailServers.jspa [c.a.j.p.mail.webwork.ViewMailServers] Cannot find mail server with id 11500
2022-01-14 11:20:51,713+0000 http-nio-8080-exec-1603 WARN Volodymyr_Kushnir 680x69685184x14 qyrwji 195.56.119.209,10.253.226.132,10.253.237.52 /secure/admin/IncomingMailServers.jspa [c.a.j.p.mail.webwork.ViewMailServers] Cannot find mail server with id 12300
2022-01-14 11:20:51,730+0000 http-nio-8080-exec-1603 WARN Volodymyr_Kushnir 680x69685184x14 qyrwji 195.56.119.209,10.253.226.132,10.253.237.52 /secure/admin/IncomingMailServers.jspa [c.a.j.p.mail.webwork.ViewMailServers] Cannot find mail server with id 12100
2022-01-14 11:20:51,752+0000 http-nio-8080-exec-1603 WARN Volodymyr_Kushnir 680x69685184x14 qyrwji 195.56.119.209,10.253.226.132,10.253.237.52 /secure/admin/IncomingMailServers.jspa [c.a.j.p.mail.webwork.ViewMailServers] Cannot find mail server with id 12600
2022-01-14 11:20:51,769+0000 http-nio-8080-exec-1603 WARN Volodymyr_Kushnir 680x69685184x14 qyrwji 195.56.119.209,10.253.226.132,10.253.237.52 /secure/admin/IncomingMailServers.jspa [c.a.j.p.mail.webwork.ViewMailServers] Cannot find mail server with id 10700
It turned out that the license of the Office365 of the auto-user has expired. The errors are caused by the fact that the auto-user has lost the ability to have email folders.
Hello,
There is a chance with IMAP authentication in office 365,
if IMAP authentication stopped then also you will get this error,
Thanks,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.