Hi,
I have a mail handler configure in a such a way that it create the ticket/update comment via email however in a particular project we have couple of issue types. At the moment mail handler creates ticket only for one issue type which is associated to that project however is a way i can use the same mail handler to create ticket via email for other issue types- just by mentioning the issue type is just line? Is this cusotmisible as per our requirement?
Yep, JEMH can do that in a couple of ways:
1. Manual. You can setup JEMH to allow users to tweak issues (during create, comment, or both), through whitelisted and/or blacklisted fields such as 'issueType'. An example 'subject' format would be:
Subject: My subject #issueType=task
This works but requires users to get the right data there.
2.Auto. JEMH has a Project Mapping feature that allows a set of 'rules' to run against inbound messages. If they match, the Projet Mapping is applied, and will therefore include a subset of values such as issueType. In fact, Rules themselves also allow a set of similar fields to be defined so customized issue creation is possible on a rule by rule basis, for example:
Domain rules: incoming (mailbox address) or sender address
Group rules: the sender address is assoc with a JIRA user in group X
Keyword rules: Eg subject based, can be content based. Can be useful in limited fasion, eg 'support' or similar.
More on Project Mappings @ https://thepluginpeople.atlassian.net/wiki/display/JEMH/Use+Project+Mappings
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Andy, I tried to search for JEMH plugin on my JIRA instance. But the the search is not brining up any results. I am not using downloaded JIRA. Does it have any dependency?Please advice. I greatly appreciate your help.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You're 'currently' out of luck. There is work in progress to provide a starting point for JEMH OnDemand, expect a beta in the next few month or two.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
No, the default mail handlers cannot do this, unless you set up two different mail boxes.
You'll need to find/write a more clever mail-handler (look for JEMH is the standard advice here) or do something sneaky in the mailserver (once we set up a script that sorted incoming email into several boxes so Jira thought it had several incoming email addresses)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.