I have a mail handler configure in a such a way that it create the ticket/update comment via email however in a particular project we have couple of issue types. At the moment mail handler creates ticket only for one issue type which is associated to that project however is a way i can use the same mail handler to create ticket via email for other issue types- just by mentioning the issue type is just line? Is this cusotmisible as per our requirement?
No, the default mail handlers cannot do this, unless you set up two different mail boxes.
You'll need to find/write a more clever mail-handler (look for JEMH is the standard advice here) or do something sneaky in the mailserver (once we set up a script that sorted incoming email into several boxes so Jira thought it had several incoming email addresses)
Yep, JEMH can do that in a couple of ways:
1. Manual. You can setup JEMH to allow users to tweak issues (during create, comment, or both), through whitelisted and/or blacklisted fields such as 'issueType'. An example 'subject' format would be:
Subject: My subject #issueType=task
This works but requires users to get the right data there.
2.Auto. JEMH has a Project Mapping feature that allows a set of 'rules' to run against inbound messages. If they match, the Projet Mapping is applied, and will therefore include a subset of values such as issueType. In fact, Rules themselves also allow a set of similar fields to be defined so customized issue creation is possible on a rule by rule basis, for example:
Domain rules: incoming (mailbox address) or sender address
Group rules: the sender address is assoc with a JIRA user in group X
Keyword rules: Eg subject based, can be content based. Can be useful in limited fasion, eg 'support' or similar.
More on Project Mappings @ https://thepluginpeople.atlassian.net/wiki/display/JEMH/Use+Project+Mappings
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