Mail Handler query in jira


I have a mail handler configure in a such a way that it create the ticket/update comment via email however in a particular project we have couple of issue types. At the moment mail handler creates ticket only for one issue type which is associated to that project however is a way i can use the same mail handler to create ticket via email for other issue types- just by mentioning the issue type is just line? Is this cusotmisible as per our requirement?

3 answers

2 votes
I assume by "not using downloaded" means you are using OnDemand. One prerequisite of JEMH is "not OnDemand"...
0 votes

No, the default mail handlers cannot do this, unless you set up two different mail boxes.

You'll need to find/write a more clever mail-handler (look for JEMH is the standard advice here) or do something sneaky in the mailserver (once we set up a script that sorted incoming email into several boxes so Jira thought it had several incoming email addresses)

Yep, JEMH can do that in a couple of ways:

1. Manual. You can setup JEMH to allow users to tweak issues (during create, comment, or both), through whitelisted and/or blacklisted fields such as 'issueType'. An example 'subject' format would be:

Subject: My subject #issueType=task

This works but requires users to get the right data there.

2.Auto. JEMH has a Project Mapping feature that allows a set of 'rules' to run against inbound messages. If they match, the Projet Mapping is applied, and will therefore include a subset of values such as issueType. In fact, Rules themselves also allow a set of similar fields to be defined so customized issue creation is possible on a rule by rule basis, for example:

Domain rules: incoming (mailbox address) or sender address

Group rules: the sender address is assoc with a JIRA user in group X

Keyword rules: Eg subject based, can be content based. Can be useful in limited fasion, eg 'support' or similar.

More on Project Mappings @

Andy, I tried to search for JEMH plugin on my JIRA instance. But the the search is not brining up any results. I am not using downloaded JIRA. Does it have any dependency?Please advice. I greatly appreciate your help.

thanks Andy for your response!

You're 'currently' out of luck. There is work in progress to provide a starting point for JEMH OnDemand, expect a beta in the next few month or two.

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