We are working with an Atlassian Jira Cloud solution.
I have set up a handler based on the Default Cloud Mail Server (jira@vlaamseoverheid.atlassian.net).
When I send an email to jira@vlaamseoverheid.atlassian.net from the email adress linked to my Jira account, Jira does create a new Issue (as desired).
When I send an email to jira@vlaamseoverheid.atlassian.net from another email adress, Jira does not create a new Issue (not as desired).
Can you please investigate this?
Hi Peter,
I am sorry, but what I had in mind was server only.
Maybe you can reach out to the Atlassian Support here https://support.atlassian.com/contact/#/ , they should be able to have a look at their logs.
Hi @Peter Ebraert,
Can you please check your configuration if you have a default reporter set.
If that is missing and if you do not select to create users when they don't exist, Jira is unable to create an issue.
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I don't know what you mean by reporter.
In case it is the Mail Handler you mean, I have one that does create user accounts. I had it on "notify users" true, but also then, it did not create tickets.
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Yes, that was what I meant.
Hmm, then the emails should be processed.
I think there was somewhere some kind of logging for the emails, but I currently do not remember where exactly and can't check at the moment.
I will check this later and come back to you.
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