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Mail Handler Issues

Hello,

 

This may have been answered somewhere but I can't find it. 2 seperate questions.

 

1: Can the account used for the mail handler also be made into a Jira User? we are looking for our Jirabot to be made into a user to handle add ons and also use it for the mail handler. It will allow us to also set it as the default reporter for external clients

2: One of the incoming mail groups isn't giving errors but also wont pull mail and make tickets to it. It's configured exactly as all the ones that work. Screenshot below.Screen Shot 2019-11-12 at 4.44.38 PM.png

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