Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Mail Automation

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 14, 2023

I need to send daily mail about the ticket status as consolidated mail. I tried the automation rule but it sends each mail for each ticket.

my requirement is need to send daily mail in that mail has the current day created and updated tickets


2 answers

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 14, 2023

Hi @Tharunkumar -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

I suspect your rule is using a scheduled trigger with a JQL statement to gather the issues.  This will perform the rule actions for each issue, and so send an email for each.

Instead try using a scheduled trigger without any JQL, and use the Lookup Issues action to gather the issues and send one email:


Another approach is to use a saved filter and to ask people to subscribe to it.  That would also send one email with the issues.


Kind regards,

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 14, 2023

Hi @Tharunkumar and welcome to the Community!

For that purpose, create and save a filter that pulls a list of these tickets and then create a filter subscription for it that you can schedule to be sent out at a specified time.

e.g. for the tickets created and updated during the current day, you could use the following JQL:

created during (startOfDay(), endOfDay()) OR
updated during (startOfDay(), endOfDay())

Create your search from filters > view all issues. Give the filter a name and then click Details next to the saved name. You'll find an option there to create a filter subscription.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events