Mail Automation

[Tharunkumar]

I need to send daily mail about the ticket status as consolidated mail. I tried the automation rule but it sends each mail for each ticket.

my requirement is need to send daily mail in that mail has the current day created and updated tickets

[Bill Sheboy]

Hi @Tharunkumar -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

I suspect your rule is using a scheduled trigger with a JQL statement to gather the issues.  This will perform the rule actions for each issue, and so send an email for each.

Instead try using a scheduled trigger without any JQL, and use the Lookup Issues action to gather the issues and send one email: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

Another approach is to use a saved filter and to ask people to subscribe to it.  That would also send one email with the issues.

Kind regards,
Bill

[Walter Buggenhout]

Hi @Tharunkumar and welcome to the Community!

For that purpose, create and save a filter that pulls a list of these tickets and then create a filter subscription for it that you can schedule to be sent out at a specified time.

e.g. for the tickets created and updated during the current day, you could use the following JQL:

created during (startOfDay(), endOfDay()) OR
updated during (startOfDay(), endOfDay())

Create your search from filters > view all issues. Give the filter a name and then click Details next to the saved name. You'll find an option there to create a filter subscription.

Hope this helps!