Looking for ways to add template for commenting in a ticket

[Saiful Islam]

Hello community,

In our company, we are making a standard for commenting in tickets after testing. We would like to make it as a template in JIRA so people can reuse it from there. Can i do that? If yes, how to do it?

Thanks in advance for your help.

[Saurabh Kapoor]

Hello @Saiful Islam 

Trust you are doing great,

My Name is Saurabh Kapoor one of the Support Engineers here at Atlassian, and I will be happy to help you on this query.

I understand that you are looking to create a standard template for commenting in Jira tickets after testing, which can be reused by your team. While Jira does not natively support creating comment templates directly, there are a few workarounds you can consider:

Solutions

Automation For Jira

The first method is by using Automation for Jira if you require that the templated Comment be added after the issue is created or after a ticket transition. Please follow the below steps to achieve this requirement:

• From your Jira project, select Project Settings> Automation.

• Select Create rule in the top-right corner.

• Select a trigger for the rule which is Issue created or Issue Transitioned.

• Configure the trigger settings and select Save.

• Select New component and select If: Add a condition to add a condition for this rule.

• Select Issue fields condition and select Issue Type in Field and equals in Condition and Value should be the issue type as per requirement.

• Select New component and select Then: Add an action. Select Comment on issue action

• In the comment box, please update the following: 
  {{issue.comments.last.body}}
  ----------------------------------------

          <Template>

• The above format means that in the first line, the comment added by the user will be present. After this, you can add the template as you require as text.
• Please note, if you want to override the comment added by the user, just add the Story template of your choice in the comment box on the above step.
• Give your rule a name, then select Turn it on.

By creating the above automation rule, whenever any new issue is created/commented, this rule will run and update the comment with the desired Template as per your requirements. For your reference, I will share some screenshots of the automation rule components with a similar use-case to update the issue Description.

Please follow the below documentation to understand more about Automation for Jira and its use: Create and edit Jira automation rules

Default Values for the 'Create Issue' screen add on

If you require a fixed template to appear in the Description field while the Story issue is being created by the user, you can use Default Values Add-On (Now available for Cloud). The Default Values plugin for Jira allows you to automatically inject predefined values into fields on the "Create Issue" screen and it's a free application.
Simply go to the application's configuration and add default values for any of the supported fields like Description or Assignee.

[Vishal Biyani]

@Saiful Islam 

Is your expectation that when someone clicks on add comment you get a pre-populated template. I doubt if that is possible out of the box in JIRA.

[Saiful Islam]

Yes, that is what i am looking for if that can be doable. Anyway, thanks for your response.