Looking for help with error in some Slack workflows utilizing JIRA Cloud Plugin

[Nathaniel Parkinson]

Hello,

Recently we started having issues with some Slack workflows connected to our JIRA project using the Jira cloud plugin. The workflows are set up so that a user enters a game version in a form, and that gets transferred to the affects version field on the ticket that gets created. This is necessary as affects version is a required field in our JIRA projects. 

We notice that for some workflows and not others, using the same projects in some case, and with the same version options to choose from, this error has been encountered. 

"Create an issue — There was a problem with the information the user provided." "

{"errorMessages":[],"errors":{"versions":"expected 'name' property to be a string"}}"

Is there any more info we can gather to determine why this is happening? 

Thanks. 

[Mercy]

That error means the Slack workflow is sending the version value as an object rather than a string containing the version name. Jira Cloud’s REST API expects `"versions": [{"name": "1.2.3"}]` when creating an issue, not a nested structure or numeric ID. If the Slack form field is configured to pass the option value instead of the option text, Jira receives the wrong type and fails validation. You can confirm this by checking the workflow configuration in Slack and ensuring the Jira field mapping uses the version name string, not the internal version ID.