Log in to JIRA Cloud with JIRA Client

Our desktop client for Jira (JIRA Client) cannot connect Jira Cloud since last changes on AtlassianID login page.


When a user fills in the E-mail field and presses the Continue button, the page does not sees the entered E-mail and reports "Please enter an email address" warning (as if the E-mail field is blank).
This way a user cannot complete login and get to Jira Cloud.


JIRA Client's browser is implemented over JavaFX WebView.
We believe this happens because of the login form doesn't work right on an elder browser. We observed a similar login problem with the extremely old Firefox version 7 (we did not test the page with other old browsers, just we accidentally had this one installed).

There is a inconvenient workaround: the user has to reconfigure his/her Atlassian account and change e-mail to some Google account. This enables "Log in with Google" feature, that works right.
Please enter an email adress.png

1 answer

0 votes

Your client needs to be updated so that it works with Atlassian accounts instead of the old username/password system.

Hi Nic! 

Jira Client actually has "web login" feature now, and logs in the same way a browser does.

The problem my colleague was explaining is some obscure way the login page works -- it stopped accepting input from our client at some point.

I think we'll need to work with SSO team at Atlassian on that.

Kind regards,
Igor

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot