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I have one backlog created in JIRA and I also, have a Service desk. How can I move my P3/P4 ticket to the backlog and at the same time status of this ticket visible to the customer?
Hi @Hiti Verma
You may want to use jira automation to create tickets from jsm and link them to a backlog.
You can use this tutorial as an example and create JS tickets when certain conditions apply: https://youtu.be/5Xs8cnDIFBo
You can then use another automation to keep the tickets in sync based on statuses between the two projects.