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Linking Google Docs Documents to JIRA Issue in JIRA OnDemand

I'm using JIRA OnDemand. Is there a way to attach/link a Google Docs document directly to an issue? I found this plugin but it doesn't seem to be available for OnDemand.

Google Drive (and Docs) in JIRA

20 answers

1 accepted

3 votes
Answer accepted

Hi wwwKris,

Indeed OnDemand used to have direct integration with Google Docs where you can attach your files from your Google Apps account in case if you integrate OnDemand with Google Apps. However, due to the business decision and strategy, we have decided to wave away this integration method and replace it with issue links.

So currently in order to link your Google Docs, you will need to use the issue links by putting the URL for your Google document. For more information, you can check here:

Hope it helps!



Hi Omar. Can you shed some additional light on why this decision was made? For people that use OnDemand and Google Docs a lot, this seems like a bit of a step backwards. I'm sure there a logical reason so I'd just like to understand why.

Like Shlok Ishan likes this

Wondering the same thing. Makes the only real benefit to Google Apps integration the single sign on...

Wondering if after one year this is still the case?

The integration with Google Apps to onDemand is pretty pointless for us without this function.

If this decision was taken because you consider Google Drive some kind of indirect competitor.. it is just a bad decision I hope you will reconsider:

We use Google drive A LOT and I can assure you that a decision like this will not make us use your products more as there is no way we will switch from google drive ever. The opposite is true that it makes us use your products less (and annoy us).

I hope that you have a solution to this issue or a useful workaround.

+1 to this. We are in the same boat.

+1 as well. Why take it away?

Robert I'm New Here Mar 22, 2021


I must add that I think this is a bad strategy and bad decision. It's the first time I've seen Atlassian make a move very counter to the open and integrated culture it's started with. Are we at that pivotal point where the MBAs have taken control and priorities have turned to squeezing out the maximum value out of your current assets by "locking down" the platform rather than doing what's best for your customers?

The implication for us seems to be that we should be wary with what data we put in your system, as who knows what "lock-up strategy decision" you will make next?

Google Docs is a tremendous technology suite that has it's rightful place in the development cycle and JIRA's value as a standalone product is significantly reduced because of this decision.

I strongly suggest you reverse this decision and reintegrate it!

Very disappointed customer here, That was the reason I signed up. I have a startup and this integration was vitally important.

Poor decision and even worse is its very poor, borderline lying to have your site say 

- Google Docs: Easily create documents, edit them together in real-time, and embed them into issues and wiki pages where you can collect feedback from your team.

Terrible decision. I can't imagine why any organization would see integration with Google Apps and Docs as optional in today's climate.

Ooof, Atlassian needs to update the description of OnDemand in the Google Marketplace then:

- Google Docs: Easily create documents, edit them together in real-time, and embed them into issues and wiki pages where you can collect feedback from your team.

Removing this feature because of "business decision and strategy" sounds like politics.

Hey @Ellen, does the AppFusions integration allow you to *create* Google Docs from within JIRA and have those new docs be automatically linked to the issue?

At current, the Google Drive (Docs) in JIRA (server version) does not allow you to "create" Google Docs from within JIRA, but could add that. email for more details.

Happy to discuss a direct managed server option where you can have AppFusions' Google Docs in JIRA integration, and any plugin for that matter. Video demo here.

24x7 Atlassian-skilled support, no headaches (same "luxury" of OnDemand), upgrades includes, backups, migration included, and more. Pretty turn-key..

info@appfusions.comif interested and can get you going..

4 votes
Deleted user Nov 05, 2014

Agreed, a bad decision. We have standardized on Google Apps for the company (including Docs), and look favorably on products (such as Assembla) that integrate tightly with Google Apps.

Bad decision on Atlassian's part. Should be seeking more integration points, not less!

Another disappointed customer here. I just wanted to embed a google drawing into my document so if I make edits I don't have to export and re-attach every time. What a pain!

Google Drawings are supported by Supported and sustained since Nov 2010. for evals.

I also agree that restricting the functionality of Google Docs integration with Jira feels like a protectionist move to get more people to buy Confluence.

Hi any change on this? We pushed to have Confluence in our work. However, the adoption is hard because many documents are better saved in google docs, especially for tables and spreadsheets. Therefore, the organisation confluence provides is not useful if we cannnot review all the info in one view.

This is available on Confluence Server (and JIRA). Supported and sustained since Nov 2010. for evals.


Is still an issue? I really would like to have Google Drive integrate seamlessly with JIRA On Demand.

1 vote
Paul Greig Atlassian Team Feb 24, 2013

Hi wwwKris,

The best way to integrate the features of your google account is to use the Google Apps integration with OnDemand. There is a great guide here to the integration process:

One important note is to ensure the admin users has their username set to the same as their google account name, this is covered in the 'Before you Begin' section at the top of the guide.



This is a pain point for so many users and yet Atlassian haven't said a peep in 2 years. Pathetic, non?

The lack of basic doc attachment integration in JIRA with apps like Google Drive, Dropbox, Box, etc is incredibly surprising to me.  This expected feature should be in the core product, not for sale as some sort of add-on. It should also be available in the enterprise/installed version of JIRA.

It's a major disappointment and makes me think there is a better solution out there.

Hello Dave - To your comment: "It should also be available in the enterprise/installed version of JIRA." See - this integration has been supported, maintained, sustained since 2011 (and also many other flavors that you called out, also by AppFusions). Email for more details.

Also, in fairness to Atlassian as not having as a core feature, these integrations are "document management applications" and a constant sustaining engineering AND feature enhancement job. AppFusions has been continually improving our document management plugins over the years.

Elizabeth - Thanks for the information on Appfusions. However, I disagree that integration with a document repository or DMS is burdensome. I'm not suggesting a proliferation of support for any old document store, just however many highly-adopted cloud based services Atlassian feels best covers their user base. I'd take a wild guess and say Google Drive, DropBox, and would hit 80%+ of their users. And I'm only talking about link-only (find a file, select it, attach it to an issue) type integration.

There is a paid-via-Atlassian add-on for JIRA Cloud

Can I add User and Project in Trial Version?

Hello All,

Soon we are going to release an Add-on for Confluence that will allow users to import/export documents from/to Google Drive. We are thinking of supporting JIRA as well, however, it is not clear for us which functionality is most wanted in such case? One can now indeed link the Google Drive document to the issue by simply adding it as external link so what other features would be desired here?

This is available on Confluence Server (and JIRA). Supported and sustained since Nov 2010. for evals.

As an alternative to OnDemand, AppFusions can offer 24x7 secure managed hosting (migration, upgrades, performance tuning, just works) and you can have any plugin or integration (we have over 50 .. let alone any other plugin). for more info.

Its absolutely non sense refusing to fix your Google Drive Integration. When I try to find a file on my drive, some files are showing up and some aren't. I am the owner of all these missing files and they are under "My Drive". 

Its really disapointing to see Atlassian to refuse to fix this bug because of what? Google Drive is your competitor? They are actually not completely 2 different tools Atlassian and Google Drive.

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