This is Majid @ Exalate.
I am not sure how you are doing this integration between Github and Jira, but have you come across our tool Exalate before? The app specializes in fully synchronizing your Jira instance to Github issues and pull requests. Your can configure your data to flow bidirectionally or uni-directionally.
Please feel free to book a demo if you would like to see the product in action.
I'm not comfortable with solving issues via email, mainly for the following reasons:
1. If I give you my email, there's now an unwritten expectation that I'm on your beck and call for "Jira support issues". That's not fair to my clients, who actually pay for the solutions I provide. I'm happy to serve the Atlassian Community by sharing my knowledge, but my clients come first.
2. If you provide more detail, another community member may chime in to offer support. The dialogue then becomes valuable with multiple points of view.
3. Other people may have the same issue. The dialogue then becomes helpful, allowing them to solve their issues.
If you want one-on-one support and are on a Jira Standard, Premium, or Enterprise plan, then feel free to go to https://support.atlassian.com/contact/#/ and create a Support ticket.
If you're on the Free plan, please continue this dialogue with more details. You can redact company-specific information.
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