Link tickets with the same value in a custom field

[Florin]

Hello, I am having trouble linking tickets with the same value in a field.

We have this custom field "Third Party Ticket Number" with the id: 22037. We have hundreds of tickets with value in that field and a lot of them are duplicates:

I am trying to create an automation that goes through all those tickets and if the same value exists in multiple tickets to link them together.

In the rule, the trigger will be scheduled so I can run it manually and I put this JQL:

project = "ITSM Service Desk" and assignee = 5a8d75bc4f6e9336193af099 and "Third Party Ticket Number[Short text]" IS not EMPTY AND created >= "2023-03-01" AND created <= "2023-05-31"

I filter them by 3 months so automation is faster, rather than searching through thousands of tickets.

I tried some options that I found online but without success.

I need help configuring the rest of the rule to link those tickets that have duplicate values in that custom field.

Any help will be greatly appreciated.

Thank you,

Florin

[Jack Brickey]

Hi @Florin , there are similar posts in the Community. I did a quick search and here is one that I believe can help - How-to-automatically-link-issue-based-on-custom-field . There are others as well. If this does not get you to your solution please share an image of your rule and audit log so that we can drill into your exact solution.