Link a customer's Zoho Desk account with a specific group of projects in our Jira account

Nico de Bie
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October 17, 2019

Hi,

 

A customer of ours wants us to create a application link to their Zoho Desk account.

 

They currently are able to collaborate as a user in a specific amount of projects through a permission scheme and groups.

 

We do not want their Zoho account to gain access to projects of other clients.

When we set up an application link we don't get the option to limit their insight in projects and we do not want them to see other clients projects.

 

Is it possible to integrate their Zoho account into our Jira cloud setup and limit their project insights in Zoho from our side. I know it is possible to set up a limit in Zoho but that is not an option for us.

 

Thank in advance

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Nico de Bie
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November 13, 2019

Anyone?

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