I am using Service Desk and have a concern about Agents creating internal comments or responses but then clicking the button or tab to send the response to the customer by mistake. I would like to be able to only allow the customer response button or tab to appear when in a specfic status. I have dug into the servicedesk-comment.soy file and found areas where this can be done but am unable to pull the issue status in to run against the IF statement.
The servicedesk-comment.soy has 2 conditions that need to be meet before the External (customer) options are available:
I would like to add a condition for status="Waiting for Customer" or "Final Resolution". Any suggestions?
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