Licenses but no users

Hi,

I am informed that our version of JIRA has licenses for extra users, however when I invited more users they were unable to sign up due to the user limit being reached.

I attempted to gain more information about the license, but when I clicked the 'Manage License' button in the user screen it gave me an error screen (https://my.atlassian.com/ondemand/error) with the message “Sorry, you are not listed as a contact on the account: SEN-2463633”.

Presumably I need to be a contact. If so, how do I become a contact?

I'm hoping that by becoming a contact I can check the licenses and work out from there the answer to my real question: how to increase the user limit.

1 answer

1 accepted

0 vote

To become a contact, you'll need to talk to the people already on the account, they can add you.

If you can't do that (because they've left etc), then you'll need to talk to Atlassian about regaining access to the account - raise an issue with, or email, support, and include the SEN as well as your contact details.

Once you have access to the account, you'll be able to increase the number of users allowed in by upgrading your licence.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

702 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you