Language support Service Desk

[SD Admin]

Hi,

We have customer with Thai language and English. I tried to add Thai language in service desk but this option seem not available. Please advise how can I install Thai language for service desk? Thanks

[Dave · Accepted solution]

Hi Angeline,

If you're using Jira Service Desk on Cloud, this is not available, please see our page here - Languages for Jira Cloud and check the Additional Language support and development efforts

If you're using Jira Service Desk server version, you can download and follow the instructions here if you're using Jira Service Desk (server version) here Thai Language pack

Cheers,

Dave

[SD Admin]

Hi Dave, 

Is cloud service desk which I'm looking for. May I know who and how we could reach out to the translation team to request for Thai language in cloud service desk? As I don't really see any helpful link available for new language request. 

Appreciated your guidance. 

Thanks

[Dave]

Hi Angeline,

There isn't a direct link, there was a feature request JSDCLOUD-819 which then allowed you to translate your portal - translating-your-customer-portal-and-supporting-multiple-languages

On that feature request you can also follow through to answer a survey on there in the description that was updated in Atlassian update as of 16th November 2016

At the moment, you would need to customize your portal by providing the translation yourself and saving it.

Cheers

[SD Admin]

Hi Dave,

Thanks for sharing the link. Meaning, this is still achievable as long the client able to supply the Thai translation. But what about the Knowledge based?  If most of the request/ incident are solved in Thai and created Thai knowledge based, will that be searchable in knowledge based?

Thanks again. 

[Dave]

Angeline,

If you're able to search in the knowledge base in Thai, then it should show up in Service Desk since all Jira is doing is passing on the search to your knowledge base.

Cheers