Hi Everyone! For the past week or so, my Jira has been especially slow. On top of just a slow interface, moving the tickets around and such, the biggest issue has been typing comments in the tickets on my KanBan Board. I'll type a sentence and then it takes like ten seconds (sometimes even more) before the text actually shows up. Please advise!!!
This is not the solution to this problem, but might save some time to some people desperately wanting to avoid this.
If you add "?oldIssueView=true" to the end of your ticket webaddress, the page of that ticket will be presented on the old view that (for me) does not experience this problem (so far).
You might also see at the top of your ticket a link to activate this:
If you are able to use the above and want to switch back on all tickets, you are able to do so via the Personal preferences... https://YOURDOMAIN.atlassian.net/secure/ViewPersonalSettings.jspa
There should be something at the end of the page just like bellow (so you can turn it off):
As the note above says, this might not work for next-gen projects or business boards.
@Petter Gonçalves Several people in my team are experiencing this problem (Chrome on both Windows and Ubuntu).
We are using NextGen projects. The lag is so bad that it's currently unusable in Chrome, and I have to use Firefox. Note that I've uninstalled all extensions, re-installed chrome and cleared cache with no improvement found.
Hi @José Higino Do you mean old project type? If so, yes older projects also have this issue.
Note that the problem seems to happen only when the issue is expanded in the backlog (or roadmap), but not when I open the issue as a new tab.
The lag seems to be worse for comments compared to description too. But only slightly. Not sure if that helps.
No... you are probably using the recent view.
Try the following (to access the old view)... this might only work on tickets...
Added expression to access the old view:
If that works for you, then you should be able to confirm (or not) that in your case the old view does not have the slow typing problem.
I'm also experiencing this problem. I've started to type elsewhere then I copy and paste it. Super cool, you know, to pay hundreds of dollars to use notepad. Awesome.
I too am having the same problem with Firefox 69 on Windows 10 but only in the new issue view. However, I only notice the laggy input when editing an existing comment on a Jira ticket. Adding a new comment to a ticket isn't an issue.
Also there is no CPU spike in my case, just laggy input.
Welcome to Atlassian community.
There are several possible reasons that could be causing performance problems.
In order to better understand and help you start a troubleshoot, please provide us with the information below:
- Are you using JIRA Server or Cloud?
- Is anyone else facing this issue?
- Is the issue happening when you use a different browser or computer? Additionally, try to clear your browser cache.
- Is the problem happening is a specific time range?
- When the problem starts happening, can you check with your Admin if any user is performing a Bulk operation on the instance?
Let us know if this information helps you find the root cause of your problem.
I am using JIRA Cloud and using normal JIRA comments editing... and yes... very slow too when typing... just like buffering the key strokes and then in 1 second, displays everything. Here, I don't have that problem for example.
- I don't have the problem if using the "old view"
- Using any browser (Firefox, Chrome, IE, etc) its the same symptom.
- It started a week ago or so...
- I have lots of tabs opened and lots of RAM too... no paging.
- Using Windows 10
- CPU and IO to disk is no problem. Other apps, pages are FAST!
- I have done a reboot too, didn't change anything.
- Tested from @Aaron Hicks laptop and also does the same problem.
Is there a debug mode we can record actions and send back to you?
Can you please let us know what is the platform you are using JIRA (Cloud or Server)?
Additionally, performance issues are complex problems which need further log verifications that could not be performed through the community as it is a public site.
That been said, could each of you create a ticket in our internal support portal with the platform you are currently using? Please, provide this community question in the description of the ticket:
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