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Labels won't save when I create an issue from Create

When I create an Issue using the Create button in the header, I can add labels at this point. However when I create the issue and view it the labels I added are not saved. So to add labels I need to go into a created issue and manually add at that point, it's a real pain.

I've checked and we only have one Labels field (the original Jira one) so no one has created a duplicate field that is incorrectly linked. 

Any ideas?


1 answer

0 votes
Jack Brickey Community Leader Oct 18, 2021

Hi Robyn, 

I just tested and am not seeing in my instance. Can you provide more info?

  • is this a CMP or TMP project?
  • Are you adding new labels or are you just adding existing labels?
  • Are others are experiencing the same issue?


- Sorry I'm unfamiliar with those acronyms, but it's a software project if that helps!

- Adding existing labels or creating new ones, nothing saves to the Labels field

- Yes all users on my project are suffering from this. I've used Jira for years across multiple companies and never had this before so a bit stumped!


Here's a run down of exactly what I do to help:

1. Create a new issue (this issue runs across multiple/any issue types)

2. Fill in required fields

3. Add an existing label

4. Click off the field to make sure that it has infact been added and not just typed in (label becomes an icon with a little x, not just text)

5. Create issue

6. Navigate to issue

7. Labels field is empty

8. Click on Labels field to add a label, and this all works as normal and expected

I see the same behavior as Robyn on my instance.

I have the same issue.

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