Labels Reporting NONE when labels field is filled

[Jason Newman]

Can anyone help my report correct this issue?

Filter shows labels as NONE when the issue has content in the Labels Field. 

This is giving erroneous reports in the LABELS Report. 

project in (FY2223, ET, JUSTINTTD, EC, EES, EPDM1, ERM, ICOM, PDWF, EOP, EPDM) AND status in ("Awaiting Outside Action", "In Process", "In Progress", "In Review", "Not Started", "On Hold", On-Hold, Open, "To Do") AND resolution = Unresolved AND labels is EMPTY

[Benjamin · Accepted solution]

HI @Jason Newman ,

This is the correct behavior. None means there is no labels on the ticket. If the report doesn't want to include does ones. The JQL should be modified to "labels is not empty"

Thanks,

Ben

[Jason Newman]

I am not questioning the filter, my apologies. 
I Need to know why a project that has a label, see image 2 with EPDM as label, but it is in the results of the filter, and therefore on my dashboard report. 

[Benjamin]

Thanks @Jason Newman .

The ticket you are looking at is not the same one in your list. The one on your list is actually the sub-task which is PDWF-39. Add a column to your issue list called "key" and you will see this visually. 

-Ben

[Jason Newman]

ah, LIFE SAVER. 

It was the child issue that did not have a tag! 
Or Layer 3. 

I will adjust these. Thank you. 

[Danno]

I think you need to check a few things. It looks like your search should work. For the search results be sure to display the columns that specifically pertain to your search parameters. For instance, it's not obvious to me that the returned issues are unresolved. That way you can compare the results to the search.

Make sure you don't have a custom field named Labels.

[Jason Newman]

The labels field is from JIRA but my question is: 

I am not questioning the filter, my apologies. 

I Need to know why a project that has a label, see image 2 with EPDM as label, but it is in the results of the filter, and therefore on my dashboard report.