Hi people! I have trouble labeling users of jira in the comment issues. Stand @username and nothing appears. But other team members if they can. Clear history and cache does not work. I also tried it on Chrome (use this), IE and Mozilla. Know whether to configure something?

Thank you.

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Hi Daniel,

From what I could understand, you are not able to mention issues on comments using the '@' sign, is that correct? If that is the case, could you please check the KB below and ensure all the requisites addressed there are in place?



Hi Danilo, after many tests we were able to fix the error through the link.

Thank you very much for your help. Regards!

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