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LDAP sync is failing due to password change, local jira-administartor account password lost

Terry Miller
Terry Miller
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April 12, 2021

LDAP sync is failing due to password change, local jira-administartor account password lost, alternate local admin account does not work.  K-SSO enabled, how can I reset the admin password or bypass SSO if thats the issue.

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Steinar Line - Kantega SSO
Steinar Line - Kantega SSO April 12, 2021

Hi, Terry. It seems you will have to reset your local Jira administrator password as your problem seems not directly related to your SSO setup. Please use the link that Matt posted for this.

If you have any questions related to getting this solved, please contact Kantega SSO support:

https://kantega-sso.atlassian.net/l/c/WpqQ4Jnb

Steinar

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Matt Doar
Matt Doar
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April 12, 2021

If this is Cloud, Atlassian Support is your next step. If it's on-prem then 

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

may help

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Matt Doar
Matt Doar
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April 12, 2021

Or the SSO plugin vendor may have a way to log in without SSO

https://kantega-sso.atlassian.net/wiki/spaces/KSE/overview

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